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Danielle
Martin
Customer Success Operations Lead
Bitrise
Danielle has over a decade of experience in Customer Relationship Management and is currently a passionate Customer Success Operations Lead working for Bitrise. With a background in Recruitment, Sales & HR, Danielle brings a unique perspective to her work. She has a track record of managing teams and creating CS processes from scratch and lives and breathes her professional mantra, "Engage the Human, Retain the Client". People are Danielle's passion and she has a natural ability to build rapport. Driven by a strong, genuine desire to help humans, Danielle advocates for a Human-First approach to Customer Success.
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24 June 2025 11:15 - 11:45
Fireside chat: Optimising NPS - Strategies to elevate sentiment across all segments
In this fireside chat, we’ll explore actionable strategies to improve Net Promoter Scores (NPS) and drive positive customer sentiment across diverse segments. From personalising experiences to closing the loop on feedback, we’ll uncover what it takes to turn passive and detractor voices into loyal promoters. Join us for an open conversation on how cross-functional alignment, data-driven insights, and a customer-first mindset can power long-term advocacy at scale.
25 June 2025 14:45 - 15:00
Chairperson closing remarks
And that's a wrap! Our chairperson will give the closing remarks and that marks the end of the final day of the summit.
24 June 2025 17:00 - 17:05
Chairperson closing remarks
With day 1 finished, our chairperson is going to conclude the day with closing remarks before we move on to the happy hour.
25 June 2025 09:00 - 09:15
Chairperson opening remarks
We begin with an introduction to day two of our flagship Customer Success Summit London.
24 June 2025 09:00 - 09:15
Chairperson opening remarks
Our esteemed chairperson will kick off the event with opening remarks. The agenda includes a brief overview of the day's proceedings, followed by a fun icebreaker session to help us learn about your objectives, difficulties, and reasons for attending today.