When teams operate in silos, the customer experience suffers. A unified engagement model ensures your entire org works together to drive seamless, customer-centric experiences. Ed Sowden, Director of Customer Success at Splunk, explores how to break down internal barriers, create alignment across teams, and build a cohesive strategy that enhances engagement, retention, and growth. You’ll walk away with practical frameworks to improve collaboration, streamline customer interactions, and deliver consistent value at every touchpoint.