Ian has nearly 20 years of experience in SaaS, with a career path that reflects the changing landscape of the field. From onboarding programme management to Customer Success leadership, he's now tackling the unique challenges of implementing CS at a consumption-based business, with no committed spend or renewals – a model akin to the commercialisation of AI. Ian is excited by the challenge of problem-solving and building something new. He's focused on leveraging data and technology to work smarter, build trust at scale, and deliver consistent value. He's keen to connect with others who are navigating similar challenges.