Ian is helping revenue leaders protect and grow revenue by enabling Customer Success teams that work strategically to deliver value. With a 20+ year career spanning SaaS scale-ups and established enterprises, Ian has honed his skills in designing data-driven strategies and playbooks that empower teams to deliver exceptional customer experiences. He has become a trusted leader by fostering a culture of excellence where individuals and teams thrive, driving revenue growth through strategic alignment with customers. He is currently focused on empowering Gett's growth by enabling a data-driven Customer Success team and programme that delivers exceptional value and cultivates lasting customer relationships.