Sign In
Register

Partner with us

Register now

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

James
Russell
Director, Customer Success
Bazaarvoice
James has a passion for all things digital with over 15 years’ of international experience. His specialities include leadership, Customer Success, digital strategy, customer engagement, account management, start-up & operational growth. James has experience owning executive relationships with well-known, blue-chip clients across all industries, helping them leverage SaaS solutions to put their customer at the centre of their business.
25 June 2025 16:15 - 17:00
Panel: The revenue-value connection - How sales and CS can thrive together
Sales and Customer Success are two sides of the same coin—when aligned, they drive stronger revenue growth and customer value. This panel will explore how these teams can work together to maximize retention, expansion, and long-term business impact. Our expert speakers will share insights on collaboration, handoff best practices, and strategies for balancing short-term sales goals with long-term customer success. Join the discussion to learn how to break silos, create seamless customer journeys, and turn alignment into measurable growth.