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Kavita
Shial
Customer Success Director
Intuit
Kavita is currently leading Customer Success, Services and Support across EMEA, APAC, LATAM, and Canada for Intuit's B2B brands, Quickbooks and Mailchimp.
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24 June 2025 13:30 - 14:15
Panel: The road to retention - Reducing churn at every stage of the journey
On this panel, our speakers will dive into the key moments where customers are most vulnerable to leaving and how to address these risks head-on. From onboarding to renewal, this panel will provide actionable insights and strategies for engaging customers, identifying red flags early, and creating personalized retention plans that foster loyalty. Join us to learn how to transform your customer journey into a seamless path to long-term success and retention.