Kay is a seasoned business leader with extensive experience in Customer Success, known for building high-performing teams and driving customer-centric strategies that achieve strong renewable revenue retention and growth. She brings proven leadership in managing strategic transformation, guiding organizations through change, and developing impactful, resilient teams. Kay thrives in dynamic, complex, and matrixed environments, effectively balancing both global and regional priorities. In her current role at Agentforce, she leads Customer Success initiatives to deliver AI-driven strategies for UKI customers, combining end-to-end value with industry-specific innovation and a collaborative ecosystem.