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Linda
Striano
Global Director, Strategic Customer Success
Semrush
Linda is a progressive and commercially focused customer success leader with over 12 years of experience in B2B SaaS, MarTech and enterprise environments. In her most recent role as Global Head of Enterprise Customer Success, Linda implemented innovative and scalable strategies to deliver a 37% increase in NRR, drive a 20% improvement in GRR for strategic accounts, double the size of the enterprise customer success team and launch initiatives that generated £750k+ in upsell and cross-sell revenue.
26 June 2025 13:30 - 14:15
Panel: Leading with vision - Building and scaling high-impact customer success teams
Building and scaling high-impact Customer Success teams requires strong leadership and a clear vision. This panel will explore the strategies, tools, and best practices for leading CS teams toward success. Our expert speakers will share their insights on creating a customer-centric culture, scaling operations, and fostering team alignment with business goals. Join us to learn how to inspire, empower, and grow your CS team while driving measurable outcomes for both customers and your organization.