Name: Marcel Lichter | Customer Success Summit | London
Start: 2025-06-23T23:00:00.000Z
End: 2025-06-24T23:00:00.000Z
Location: Hilton London Metropole

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Marcel

Lichter

Senior Director, Customer Success

Sysdig

Marcel is a Customer Success leader with experience in building, scaling and transforming Customer Success organisations. He's been doing this for three hyper-growth SaaS companies (AppDynamics, Tanium and now Sysdig). Over the past decade, Marcel has had the privilege to lead teams to increase retention, grow long-term revenue (152% NRR), and create raving customer advocacy programs. He was also the co-founder of the CSM LDN community, where for five years they hosted many events for CS professionals to share their experiences in the London area.

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24 June 2025 16:15 - 17:00

Panel: The revenue-value connection - How sales and CS can thrive together

Sales and Customer Success are two sides of the same coin—when aligned, they drive stronger revenue growth and customer value. This panel will explore how these teams can work together to maximize retention, expansion, and long-term business impact. Our expert speakers will share insights on collaboration, handoff best practices, and strategies for balancing short-term sales goals with long-term customer success. Join the discussion to learn how to break silos, create seamless customer journeys, and turn alignment into measurable growth.