Natalia is an MBA-qualified Customer Success leader with a diverse, multicultural background and 22 years of experience in service-driven organisations. With 15 years in SaaS and 13 in CS leadership, she has worked across startups to $1B+ enterprises in multiple sectors. Passionate about driving growth, delivering customer value, and building high-performing teams, Natalia thrives on reducing churn and maximising retention at every stage of the customer lifecycle. Beyond work, she’s a proud mum of three, a charity trustee, and a sports enthusiast. Her leadership values—Empowerment, Courage, Empathy, and a Growth Mindset—guide her approach to fostering strong teams and customer relationships.