25 June 2025 15:45 - 16:15
Making it count: Demonstrating your worth as a CSM
As a Customer Success Manager, your impact is undeniableābut how do you effectively showcase your individual value?
This session will explore key strategies for measuring and communicating your contributions, from customer retention and expansion to advocacy and operational efficiency.
Learn how to leverage data, storytelling, and strategic alignment to prove your worth, elevate your role, and drive career growth. Whether you're looking to showcase success to leadership or strengthen your internal brand, this session will equip you with the tools to make your impact count.