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Riccardo
Composto
Director, International Customer Success
Own Company
Riccardo is a customer success leader with over 15 years of experience. With a strong background in strategy and operations, he's built and led high-performing teams, spearheading transformative initiatives at companies like Sitecore, Adobe, Oracle, and Own Company. As a team leader, Riccardo's passion lies in empowering and guiding his team to achieve both business and personal growth objectives. He is actively engaged in the Customer Success Community, bringing a wealth of knowledge and experience to the digital landscape.
25 June 2025 10:45 - 11:15
The ROI of customer success: CS driving commercial value
Customer Success is more than just retentionā€”itā€™s a key driver of revenue, renewals, and business growth. In this presentation, Riccardo, Director of Renewals at Own Company, explores how CS teams can demonstrate their impact on the bottom line. Weā€™ll discuss strategies for aligning CS with commercial goals, measuring ROI, and proving value to both customers and stakeholders. You will learn how to position CS as a revenue-generating function that fuels long-term business success.