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Ricky
Cheung
Customer Success Director EMEA
eightfold.ai
Ricky is the Customer Success Director EMEA at Eightfold, based in London. He partners with and advises global enterprise clients including Coca-Cola Europacific Partners, EY, Ubisoft and Mars, to drive digital transformation; leveraging the power of big data, AI and deep machine learning to redesign the way they acquire, engage, and empower talent, internally and externally; ultimately, helping customers to be wildly successful.
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24 June 2025 16:15 - 17:00
Panel: The revenue-value connection - How sales and CS can thrive together
Sales and Customer Success are two sides of the same coin—when aligned, they drive stronger revenue growth and customer value. This panel will explore how these teams can work together to maximize retention, expansion, and long-term business impact. Our expert speakers will share insights on collaboration, handoff best practices, and strategies for balancing short-term sales goals with long-term customer success. Join the discussion to learn how to break silos, create seamless customer journeys, and turn alignment into measurable growth.