For customer success teams, balancing the needs of shareholders, management, and customers is key to driving long-term value. In this presentation Sunil, Customer Success Director at Oracle, explores the three pillars of generating value for CS teams. By aligning these dimensions, customer success teams can bridge gaps between business goals and customer needs, fostering retention, loyalty, and growth. This session will provide you with actionable insights to create a win-win ecosystem where all stakeholders thrive.