With over nine years of experience in Customer Success, Zuzanna specialises in building and scaling high-impact CS teams that drive real results. She's helped companies grow by enhancing customer retention, driving expansion, and improving user experience. Leading global teams and shaping CS strategies, Zuzanna thrives at the intersection of strategy, leadership, and customer relationships - always focused on delivering value and long-term success. As a leader, she fosters trust and autonomy, empowering her team to take ownership while ensuring a supportive and transparent environment. Open communication and proactive approach to feedback are at the heart of Zuzanna's leadership style, creating a collaborative atmosphere where team members help each other and enjoy their work