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Event starts in:
27

days :

14

: hours :

54

minutes

48

until early bird discount ends

March 11 & 12, 2025
Convene
360 Madison Avenue
New York

Agenda
at a glance

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What's on
March 11
March 12
March 11
March 11
09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Structuring a unified customer success org: Integrating operations, support, and services
Ariel Lieberman, Director of Client Success, Statista
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09:45
Main stage
Proactive customer success: Transforming reactive approaches with KPIs
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
White-glove customer success: Elevating enterprise client experience with AI
David Gay, Customer Success Director, Checkr
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11:15
Main stage
Transforming customer success in experience-driven industries
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11:45
Main stage
Interactive roundtable discussion: Strategies for effective customer onboarding
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel: Doing more with less - scaling customer success using AI and automation
Carly Van Kirk, Head of Customer Success, AngelList
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14:45
Main stage
Fireside chat: Collibra's journey - scaling customer success with cross-functional power
Alexis Lilly, Senior Director, Head of Customer Success & Renewals, Collibra
Laure Maisonrouge, Senior Director Customer Success, Collibra
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Feedback loops and balancing different customer touchpoints
Frank Murphy, Director, Customer Success, Cisco
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16:15
Main stage
Panel: From silos to synergy - aligning sales and customer success for maximum impact
Mark Verdugo, Associate Director, Client Success, Business Insider
Mariam Kazi, Director of Customer Success, Saviynt
Cameron Broussard, Head of Customer Success, SS&C Blue Prism
Ben Lehrfield, Head of Customer Experience, Dandy
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17:00
Main stage
Chairperson closing remarks
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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March 12
09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
What 'great' looks like in CS: Accountability metrics
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09:45
Main stage
Fireside chat: Maturing customer success through the growth journey - startups to enterprises
Elizabeth Raboy, Director of Customer Success, J2 Health
Hollie Grantham, Head of Customer Success, Herald
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Red flags to green lights: Reducing churn with actionable health scores
Jaime-Lynn Scott, Global Head of Client Success, iCIMS
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11:15
Main stage
Leading CS transformation with a remote team
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11:45
Main stage
Interactive roundtable discussion: A deep dive into churn management
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Creating a customer success engine: Recruiting, training, and leading
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14:00
Main stage
Panel discussion: Crafting your customer success career - from CSM to CCO
Hunter Spector, Head of Customer Success, Fiserv
Christine Boermeester, Senior Director of Customer Success, Deltek
Alexa Rivadeneira, Head of Customer Success & Implementation, Catchafire
Theresia Hermes, Director, Customer Success, eightfold.ai
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14:45
Main stage
Customer journey jigsaw: Piecing together perfect experiences
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15:15
Main stage
Chairperson closing remarks
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Get your ticket

early bird prices now on

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Implement impactful CS tactics into your strategy.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

New York
March 11-12, 2025

Save $300

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