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March 20 & 21, 2025
New York

Agenda

An agenda packed with grounbreaking keynotes, roundtables, breakouts and panel discussions. Full 2025 agenda to be released soon.

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What's on
March 20
March 21
March 20
March 20
09:15
Main stage
Rising together: Leveraging CS, sales, and product for business growth
09:45
Main stage
AI-powered strategies to create more successful customers
10:45
Main stage
Establishing an operational rhythm to achieve customer success KPIs
11:15
Main stage
Earn your seat: Strategies to build a CSM program that delivers impact
11:45
Main stage
Interactive roundtable discussions
13:30
Main stage
Panel discussion: Building a high-performance CS team - from recruitment to retention
14:15
Main stage
Building customer success orgs with efficiency: The evolution of the CS org
14:45
Main stage
Impact over appearance: Pioneering outcome-driven customer success with AI
15:30
Main stage
Retention revolution: The changing face of customer success KPIs
16:00
Main stage
Panel discussion: From support to strategy - securing your seat at the table
17:00
Main stage
Happy hour sponsored by Customer Success Collective
March 21
09:15
Main stage
Did AI kill customer success?
09:45
Main stage
Establishing a customer education function while transitioning from human-first to digital-first customer success
10:15
Main stage
Fireside chat: From vision to reality - how to build a customer experience department that delivers
11:15
Main stage
The strategic edge: Empowering CSMs in business reviews
11:45
Main stage
Rise stronger: Building customer resilience in the face of change
12:15
Main stage
Interactive roundtable discussions
14:00
Main stage
Panel discussion: Customer success as a revenue-growing function
14:45
Main stage
Mastering digital customer success: Best practices, tips, and frameworks

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