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Event starts in:
17

days :

4

: hours :

15

minutes

18

until the summit

March 11 & 12, 2025
Convene
360 Madison Avenue
New York

Agenda
at a glance

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What's on
March 11
March 12
March 11
March 11
09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Structuring a unified customer success org: Integrating operations, support, and services
Ariel Lieberman, Director of Client Success, Statista
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09:45
Main stage
First impressions that last: Making onboarding your competitive edge
Frank Auger, Vice President Customer Success, OnRamp
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Building success together: Establishing a CS function with organizational trust
Ishana Gupta, Senior Customer Success Director, Darktrace
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11:15
Main stage
Do your customer programs drive success, or just check a box?
Shachar Avrahami, Vice President Product & Strategy, EverAfter
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11:45
Main stage
Interactive roundtable discussion: Strategies for effective customer onboarding
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel: Doing more with less - scaling customer success using AI and automation
Carly Van Kirk, Head of Customer Success, AngelList
Kate Morelli, Director of Enterprise Client Success, Press Ganey
Chirag Nijjer, Platinum Customer Success, Google
Josh Crossman, CEO & Founder, Magnify
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14:15
Main stage
Future-proofing customer success in the AI era
Kate Neal, Senior Director of Customer Success, Gainsight
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14:45
Main stage
Fireside chat: Collibra's journey - scaling customer success with cross-functional power
Alexis Lilly, Head of Customer Success, Middesk
Laure Maisonrouge, Director, Customer Experience Programs, Collibra
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Feedback loops and balancing different customer touchpoints
Frank Murphy, Director, Customer Success, Cisco
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16:15
Main stage
Panel: From silos to synergy - aligning sales and customer success for maximum impact
Mariam Kazi, Director of Customer Success, Saviynt
Cameron Broussard, Head of Customer Success, SS&C Blue Prism
Ben Lehrfield, Head of Customer Success Onboarding, Dandy
Christopher Kocher, Regional Head of Customer Success, Financial Times
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17:00
Main stage
Chairperson closing remarks
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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March 12
09:00
Main stage
Tailored excellence: High-touch customer success for enterprise accounts
Brit Ferguson, Senior Principal CSM, Slack
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09:00
Main stage
Chairperson opening remarks
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09:45
Main stage
Fireside chat: Maturing customer success through the growth journey - startups to enterprises
Elizabeth Raboy, Director of Customer Success, J2 Health
Hollie Grantham, Head of Customer Success, Herald
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Fireside chat: Customer enablement uncovered - Strategies for increasing adoption
Joanne Woolford, Director, Customer Success, Litera
Corey Barnes, Director, Solutions Consulting, Litera
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11:15
Main stage
Navigating the onboarding maze: Minimizing risk, maximizing value
Kimberly Ayala, Director of Customer Success, North & South America, Akeneo
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11:45
Main stage
Interactive roundtable discussion: A deep dive into churn management
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Red flags to green lights: Reducing churn with actionable health scores
Jaime-Lynn Scott, Global Head of Client Success, iCIMS
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14:00
Main stage
Panel discussion: Crafting your customer success career - from CSM to CCO
Hunter Spector, Head of Customer Success, Fiserv
Christine Boermeester, Senior Director of Customer Success, Deltek
Alexa Rivadeneira, Head of Customer Success & Implementation, Catchafire
Theresia Hermes, Director, Customer Success, eightfold.ai
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14:45
Main stage
Customer journey jigsaw: Piecing together perfect experiences
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15:15
Main stage
Chairperson closing remarks
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Get your ticket

for the summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Implement impactful CS tactics into your strategy.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Prove the strategic value of CS and embed a customer-centric mindset across your entire org.

New York
March 11-12, 2025

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