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March 20 & 21, 2025
New York

Agenda

An agenda packed with grounbreaking keynotes, roundtables, breakouts and panel discussions. Full 2025 agenda to be released soon.

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What's on
March 20
March 21
March 20
March 20
09:15
Main stage
Rising together: Leveraging CS, sales, and product for business growth
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09:45
Main stage
AI-powered strategies to create more successful customers
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10:45
Main stage
Establishing an operational rhythm to achieve customer success KPIs
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11:15
Main stage
Earn your seat: Strategies to build a CSM program that delivers impact
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11:45
Main stage
Interactive roundtable discussions
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13:30
Main stage
Panel discussion: Building a high-performance CS team - from recruitment to retention
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14:15
Main stage
Building customer success orgs with efficiency: The evolution of the CS org
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14:45
Main stage
Impact over appearance: Pioneering outcome-driven customer success with AI
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15:30
Main stage
Retention revolution: The changing face of customer success KPIs
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16:00
Main stage
Panel discussion: From support to strategy - securing your seat at the table
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17:00
Main stage
Happy hour sponsored by Customer Success Collective
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March 21
09:15
Main stage
Did AI kill customer success?
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09:45
Main stage
Establishing a customer education function while transitioning from human-first to digital-first customer success
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10:15
Main stage
Fireside chat: From vision to reality - how to build a customer experience department that delivers
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11:15
Main stage
The strategic edge: Empowering CSMs in business reviews
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11:45
Main stage
Rise stronger: Building customer resilience in the face of change
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12:15
Main stage
Interactive roundtable discussions
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14:00
Main stage
Panel discussion: Customer success as a revenue-growing function
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14:45
Main stage
Mastering digital customer success: Best practices, tips, and frameworks
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