Effective Customer Success leadership is about inspiring teams, aligning strategy, and driving measurable impact. In this session, Aishwarya Jain shares practical insights and frameworks for leading modern CS teams to success. Key takeaways include: - Empower your team: Foster autonomy, growth, and accountability. - Align strategy and execution: Connect CS efforts to broader business goals. - Drive measurable impact: Implement frameworks to track team performance and outcomes. - Lead with influence: Build trust, motivate teams, and create a culture of customer-centric success. Attendees will leave with actionable strategies to lead CS teams that are motivated, aligned, and positioned to deliver both customer and business value.