Name: AJ Vaughn | Customer Success Summit | New York
Start: 2026-03-10T04:00:00.000Z
End: 2026-03-11T04:00:00.000Z
Location: Convene

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Vaughn

Sr Director of Support

Restaurant365

AJ Vaughn is the Sr. Director of Support at Restaurant365, with nearly a decade of experience in Customer Support roles. He has a proven track record of enhancing customer satisfaction and streamlining support operations through innovative solutions. AJ is passionate about fostering cross-functional collaboration to drive product improvements and elevate overall service quality. He actively leverages AI-driven tools and strategies to innovate and shape the future of customer support within his organization.

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10 March 2026 14:00 - 14:45

Panel | Closing the loop: Turning support insights into product innovation

Your customers are telling you what they need—are you listening? This session dives into how Support teams can translate front-line feedback into actionable insights for Product and Engineering. Hear how leading companies are operationalizing this loop to drive better features, faster fixes, and stronger alignment across teams.