Alan McBride is a Director of Area Support for Microsoft. He leads the reactive support efforts for US Federal, DoD, State & Local Governments and Education customers. He is accountable for strategic initiatives to elevate customer experience and operational excellence across Microsoft support services. Having retired from both the US Army and Federal Service, he brings a disciplined, mission-driven approach to enterprise support, honed through years of leadership in high-stakes environments. He collaborates closely with global teams to resolve complex issues and drive innovation. He is a frequent speaker and panelist, known for his practical insights and commitment to transforming enterprise support.