Name: Alexa Rivadeneira | Customer Success Summit | New York
Start: 2025-03-11T04:00:00.000Z
End: 2025-03-12T04:00:00.000Z
Location: Convene

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Alexa

Rivadeneira

Head of Customer Success & Implementation

Catchafire

Alexa is a dynamic and strategic executive that brings a proven track record of driving client success and sustainable company growth in the tech, social impact, nonprofit, and startup sectors. Her expertise spans building and leading high-performing teams, strategic client relationship management, and innovating customer success methodologies. At Catchafire, Alexa led teams to achieve exceptional results resulting in sustained revenue growth.

12 March 2025 14:00 - 14:45

Panel discussion: Crafting your customer success career - from CSM to CCO

Navigating a career in customer success offers diverse paths and growth opportunities, from starting as a CSM to reaching the executive level as CCO. In this panel discussion, seasoned CS leaders will share their career journeys, key decisions, and skill development strategies that helped them progress in this dynamic field. Attendees will gain insights into building essential skills, leveraging mentorship, and strategically positioning themselves for advancement. Join us to learn how to craft a fulfilling career in customer success and make an impact at every level, from CSM to CCO.