Amanda is a customer experience and operations leader focused on scaling support organizations that drive retention, loyalty, and product adoption. She leads global support at Airtable, overseeing both digital-first and high-touch enterprise service models. Amanda designs customer experiences that are insight-led, operationally strong, and aligned to every stage of the customer and product journey. Known for her calm, principled leadership and hands-on approach, she stays close to customers and teams, believing that trust is built through clarity, consistency, and results. Previously, she led support and CX operations at Brex and Slack. Across roles, she has transformed support into a strategic growth lever—tightening the feedback loop between customers and product and enabling scaled, high-impact service in complex environments.