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Ariel
Lieberman
Director of Client Success
Statista
Ariel Lieberman is the Director of Client Success at Statista, bringing nearly a decade of experience in client-facing SaaS roles and serving vastly different industries and companies, from non-profits to fortune 500s. Passionate about the impact Client Success can have as a revenue driver, she believes it plays a pivotal role at the intersection of client needs and product development. Ariel is motivated by driving value, mentoring her team, fostering business and product growth, and constantly innovating in this relatively new field. In her free time, she considers herself a foodie and loves tasting all the city has to offer, taking yoga classes, and spending time with friends in Fort Greene Park.
11 March 2025 09:15 - 09:45
Structuring a unified customer success org: Integrating operations, support, and services
Structuring a unified customer success organization is critical for delivering consistent value and fostering long-term growth. This presentation explores how to effectively integrate operations, support, and services to create a cohesive customer success function. We’ll cover practical frameworks for alignment, key metrics to track performance, and strategies for enhancing cross-functional collaboration. Attendees will gain insights into leveraging data-driven operations, streamlining support processes, and tailoring service offerings to enhance customer experience. Learn how to build a robust, people-focused CS organization that drives results at every stage of the customer journey.