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Carly
Van Kirk
Head of Customer Success
AngelList
Carly Van Kirk is the Global Head of Customer Success at AngelList, a software and full service fund management provider to the venture community. She leads a growing client services team focused on delivering value to investors and startups. She enjoys working with innovative technology to modernize and automate business and operational processes. Carly has held various roles at varying stage technology providers throughout her near 15 year career, including relationship, product, and program management prior to obtaining leadership roles. She has built several teams at scale including Professional Services, Technical Account Management, and Solutions Engineering. She also maintains a healthy pipeline of independent engagements as a consultant focused on change management.
11 March 2025 13:30 - 14:15
Panel: Doing more with less - scaling customer success using AI and automation
Scaling customer success teams often comes with the challenge of constrained resources. This panel explores how AI and automation can empower organizations to deliver exceptional customer experiences while optimizing efficiency. Our expert speakers will discuss practical strategies for leveraging AI tools, streamlining workflows, and enhancing personalization without increasing costs. Join us to uncover actionable insights on driving meaningful customer outcomes at scale, even in lean operational environments.