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Christopher
Kocher
Regional Head of Customer Success
Financial Times
Christopher has over ten years of management experience with record of achievement in launching new business initiatives, managing projects, and improving profitability. Demonstrated skills in hiring, training, motivation and evaluation. Proven ability to create a customer driven experience emphasizing service excellence. Highly effective in resolving complex problems, ensuring compliance with internal standards, and achieving targeted goals. Strong analytical thinking, time-management, and communication capabilities.
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10 March 2026 13:45 - 14:30
Panel | CS cross-functional diplomacy 101: Herding cats across departments
Customer Success doesn’t operate in a vacuum - success depends on strong collaboration with sales, product, marketing, and beyond. This panel explores practical strategies for building cross-functional alignment, navigating competing priorities, and ensuring everyone works together to deliver exceptional customer outcomes. Key takeaways: - Collaboration strategies: How CS can effectively partner with other teams. - Conflict resolution: Turning departmental friction into productive outcomes. - Aligning goals: Connecting CS efforts to company-wide objectives. - Best practices: Real-world tips for fostering communication and trust across teams. Attendees will gain actionable insights to navigate interdepartmental dynamics and turn cross-functional collaboration into a competitive advantage.