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Elizabeth
Raboy
Director of Customer Success
J2 Health
Elizabeth has focused her career on growing and scaling businesses. She currently leads the Customer Success Team at J2 Health, where she was the first department hire and now oversees all post-sale functions, including implementations, account management, expansion, and customer support. Before joining J2, Elizabeth launched the joint venture between Cigna and Oscar at Oscar Health. She also held roles at WeWork’s Flatiron School and as a management consultant. Elizabeth earned her BA, magna cum laude, from New York University and an MBA from the Amos Tuck School of Business at Dartmouth College.
12 March 2025 09:45 - 10:15
Fireside chat: Maturing customer success through the growth journey - startups to enterprises
Customer success evolves as organizations grow, requiring tailored strategies to meet changing customer needs and business goals. This fireside chat explores the journey from startup to enterprise, highlighting how CS functions differ depending on your company's growth stage, from onboarding and retention at early stages to scaling processes and driving expansion in mature organizations. Attendees will gain actionable insights on aligning CS strategy with organizational growth, leveraging technology and frameworks to scale, and maintaining a customer-first approach throughout every phase.