Name: Frank Auger | Customer Success Summit | New York
Start: 2025-03-11T04:00:00.000Z
End: 2025-03-12T04:00:00.000Z
Location: Convene

Speakers Agenda Why attend Partners Venue

Locations ▼

Text here

Speakers Agenda Why attend Partners Venue

Locations ▼

Get invited

Request to partner

Call to action

Your text goes here. Insert your content, thoughts, or information in this space.

Button

Back to speakers

Frank

Auger

Vice President Customer Success

OnRamp

Frank Auger currently leads all customer functions at OnRamp including customer onboarding, success, renewals, upsell, operations, and support. Frank has driven CX team growth at several startups, most notably building and leading all post-sales customer teams at HubSpot from startup through IPO, before becoming HubSpot’s CIO to enable the company’s global expansion. Frank has served in a variety of roles throughout his career, including CEO, CCO, COO, CIO, SVP CX, and VP of Engineering. He’s a passionate challenger of the status quo and loves finding new ways to scalably bring value to customers.

11 March 2025 09:45 - 10:15

First impressions that last: Making onboarding your competitive edge

Customer onboarding is the critical stage for building lasting relationships and driving customer success. Join Frank Auger, Vice President of Customer Success at OnRamp, as he uncovers the hidden pitfalls of traditional onboarding and reveals five powerful principles to transform onboarding from a task-oriented process into a strategic efficiency and growth lever. Discover how to elevate onboarding to a business-critical metric, create scalable customer relationships, and drive value-focused outcomes that keep customers motivated and engaged. Walk away with actionable insights to reduce churn, optimize onboarding operations, and turn onboarding into your company’s ultimate secret to success.