Name: Kate Morelli | Customer Success Summit | New York
Start: 2025-03-11T04:00:00.000Z
End: 2025-03-12T04:00:00.000Z
Location: Convene

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Kate

Morelli

Director of Enterprise Client Success

Press Ganey

Kate Morelli is a seasoned leader specializing in driving strategic initiatives, building strong relationships with key client stakeholders, and empowering teams to deliver exceptional results. As Senior Director of Client Success at Press Ganey, she played a pivotal role in the acquisition and integration of Doctor.com, Binary Fountain, and Rio SEO, unifying SaaS platforms while improving client satisfaction and fostering operational success.

11 March 2025 13:30 - 14:15

Panel: Doing more with less - scaling customer success using AI and automation

Scaling customer success teams often comes with the challenge of constrained resources. This panel explores how AI and automation can empower organizations to deliver exceptional customer experiences while optimizing efficiency. Our expert speakers will discuss practical strategies for leveraging AI tools, streamlining workflows, and enhancing personalization without increasing costs. Join us to uncover actionable insights on driving meaningful customer outcomes at scale, even in lean operational environments.