AI is transforming customer interactions and expectations—CS must adapt or fall behind. In this session, explore how customer-facing teams can leverage automation to enhance their own customer insights and workflows, as well as how they can learn and think about AI skills to drive scale for CS teams without losing authenticity. You’ll walk away with actionable strategies to use AI for predictive insights and streamlined workflows while preserving the human touch that drives strong customer relationships and future-proof your CS approach.