Kim Ayala is an innovative Customer Success leader with over 15 years of experience in guiding enterprise customers through transformative technology initiatives. Renowned for her expertise in strategic account management, risk mitigation, sales, and change management, Kim excels at forging enduring partnerships that drive mutual growth. As the Director of Customer Success at Akeneo, Kim spearheads regional strategy and leads a dedicated team of Customer Success Managers (CSMs) committed to delivering exceptional customer experiences. Her “everybody can win” philosophy and strategic vision enable her to tackle challenges with enthusiasm and creativity. Passionate about professional development and continuous learning, Kim is an active contributor to the Customer Success community, always eager to share insights and learn something new every day.