CSMs spend a surprising share of their week on work that has little to do with customers: updating records, building decks, writing recaps, and chasing internal answers. Every hour lost to admin is an hour not spent with the accounts that matter most. In this panel, CS leaders will share how they’re using AI and automation to strip out admin overhead. They’ll also discuss where they’ve reinvested the time and what has actually changed in account coverage and outcomes. Key takeaways: - The admin tasks our panelists automated first, and the ones worth leaving alone - How to measure time saved and make sure it goes back into strategic work - Change management lessons for getting CSMs to trust and adopt new tools - What strategic time looks like in practice once the busywork is gone