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Madelyn
DePrey
Global Vice President of Customer Success
Aircall
Madelyn is a strategic and versatile go-to-market executive with extensive experience driving revenue growth, customer retention, and operational excellence. As Global VP of Customer Success at Aircall, she has led high-performing, global teams through periods of hyper-growth, market shifts, and organizational transformation. Madelyn excels at managing multi-product portfolios, shaping data-informed expansion and upsell strategies, and aligning post-sales execution with broader GTM and P&L objectives. She is known for building scalable, customer-centric operations that accelerate value realization and fuel sustainable business growth.
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10 March 2026 13:45 - 14:30
Panel | CS cross-functional diplomacy 101: Herding cats across departments
Customer Success doesn’t operate in a vacuum - success depends on strong collaboration with sales, product, marketing, and beyond. This panel explores practical strategies for building cross-functional alignment, navigating competing priorities, and ensuring everyone works together to deliver exceptional customer outcomes. Key takeaways: - Collaboration strategies: How CS can effectively partner with other teams. - Conflict resolution: Turning departmental friction into productive outcomes. - Aligning goals: Connecting CS efforts to company-wide objectives. - Best practices: Real-world tips for fostering communication and trust across teams. Attendees will gain actionable insights to navigate interdepartmental dynamics and turn cross-functional collaboration into a competitive advantage.