Top 100 CS Strategist, Mike Maday is the Senior Director of Customer Success at Gainsight with over 15 years of leadership, CS, and sales experience. Mike leads the CSM team that owns the largest, most strategic customer accounts at Gainsight. Mike is one of our go-to SMEs for delivering CS thought leadership and customer education across a wide variety of customer success topics. Mike also specializes in partnering cross-functionally to operationalize value realization, risk, and customer journey programs. Mike lives in Atlanta, GA with his wife and new son!