Robert is a breakthrough high-tech industry performer with an impressive track record of building cross-functional operational excellence across domestic and international locations while seamlessly directing managed functions. He is a leader who has played key roles in several business transformations including identification and delivery of aggressive/challenging objectives from idea through implementation and control. At HashiCorp (acquired by IBM), Robert is building a sustomer success strategy across the customer lifecycle leading CS & critical account mgmt organizations and integrating with cross-functional teams for optimal customer advocacy.