Sabina is a strategic, results-driven leader with 20+ years of multifaceted experience leading customer support operations, driving large-scale transformations and process optimization, and providing strategic consulting for organizations across diverse sectors, including SaaS and hospitality. Throughout her career, she's led large-scale customer support teams, built scalable BPO operations, and implemented process improvements that enhanced NPS, CSAT, and SLA metrics. She's launched Voice of the Customer (VoC) programs, integrated AI-driven automation, and developed high-impact service strategies to optimize end-to-end customer journeys, maximizing retention and business growth.