Data is only valuable if you know how to act on it. Sandro Lubas, whose expertise lies in Customer Success Operations and Analytics within his current role at Mastercard, shares proven strategies to track, analyze, and operationalize data to drive measurable efficiency across CS teams. In this session, you’ll learn: - Tracking the right metrics: Identify the KPIs that truly matter for CS performance. - Operationalizing insights: Turn data into actionable processes that improve team productivity. - Driving efficiency: Best practices for streamlining workflows and removing bottlenecks. - Aligning with business goals: Connect CS data to strategic outcomes for maximum impact. Attendees will gain practical techniques to leverage data as a strategic tool, enabling their CS teams to work smarter, deliver more value to customers, and achieve greater operational excellence.