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Theresia
Hermes
Director, Customer Success
eightfold.ai
Theresia is a dedicated customer success leader passionate about leveraging technology to drive meaningful change and maximize customers' ROI. She specializes in technology adoption and discerning customers' core needs and excels at devising scalable strategies that ensure smooth transitions and sustained success.
12 March 2025 14:00 - 14:45
Panel discussion: Crafting your customer success career - from CSM to CCO
Navigating a career in customer success offers diverse paths and growth opportunities, from starting as a CSM to reaching the executive level as CCO. In this panel discussion, seasoned CS leaders will share their career journeys, key decisions, and skill development strategies that helped them progress in this dynamic field. Attendees will gain insights into building essential skills, leveraging mentorship, and strategically positioning themselves for advancement. Join us to learn how to craft a fulfilling career in customer success and make an impact at every level, from CSM to CCO.