September 04 & 05, 2024
San Francisco Marriott Marquis
780 Mission Street
San Francisco

Customer Success Festival

"One of the best conferences I've ever attended, from speakers to the level of engagement. Truly the best networking event I've attended."

VP, Customer Success, Abacode Cybersecurity

Sponsor

What is Customer Success Festival?

We upskill individuals & teams by showcasing strategies & solutions from the very best-in-class.

Join leaders from the world's largest orgs and most innovative startups for 2 days of non-stop relationship building, knowledge sharing & function elevating.

You'll leave with proven actionable insight, a new support network of local peers & mentors, and the full lowdown on the must-have tech stack to make your CS unit truly indispensable.

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Super early bird rates end in:

days

hours

minutes

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Audience insight

30+

Speakers

150+

Attendees

80%

Senior management

75+

Companies

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The headliners

Check out some of the biggest names on this year's agenda.

Heidi
Rhodes
Global Head of Customer Success
Meta
Dutta
Satadip
Chief Customer Officer
ActiveCampaign
Laura
Rey-Herme
VP, Customer Success
Salesforce
Amy
Oilman
VP, Customer Success
RingCentral
Carlos
Quezada
VP, Customer Experience Strategy, Automation & Enablement
Hewlett Packard Enterprise
Radha
Penekelapati
VP, Customer Success
Cruise
Lauren
Costella
Chief Customer Officer
Dental Intelligence
Ankita
Sharda
Senior Customer Success Leader
Google
Lauren
Locke-Paddon
VP, Customer Success
Vocal Video
Nick
Chang
Vice President, Global Customer Success
Aryaka
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What you thought last time out...

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I was struck by the quality of the speakers that I got to hear. A great event.

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Head of Strategic Customer Success, Stripe

The event was really impactful. I can take some of the learnings back to our teams and say, 'This is something I think we need to invest in in the future'.

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Senior Manager, Customer Success, UI Path

I was highly impressed with the conference. It was amazing to see such a large turn-out and that it was so well put together.

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Global Strategy Lead, Customer Success, Siemens

Agenda & topics covered

Inspiring content created & delivered by pioneering customer success champions. Expect to cover:

  • Beyond ChatGPT - enhancing customer success with generative AI
  • Building customer-centric companies: unlocking rapid growth with data-driven principles
  • CS vs sales vs product - cross-functional best practices to power retention & growth
  • Empowering team efficiencies & focusing on the work that matters by harnessing AI/ML
  • Scaling customer success: providing an outstanding customer experience 'en masse'
  • To VP, C-suite and beyond - success stories in career progression
  • Data-driven CS - proving ROI by measure 3 key metrics
  • Cheat codes to success: a customer success leader’s guide to aligning culture & vision
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Co-located

Same dates, same venue & a shared networking spaces...each with entirely unique content & individual session rooms.

To come along with your wider teams, contact Tom.

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Who's attending?

Join attendees from the world’s largest companies and most exciting startups.

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Partners

See our partners for this years festival.

Festival partners

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Community partners

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Series partners

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Executive summary

Audience insight

Company revenue

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Break the cycle

Step away from the daily grind. Rejuvenate, refocus, no distractions.

Collaborate

With your team, face-to-face, in a different setting. A key driver for creativity and growth.

Spark new ideas

Be curious, share ideas and trade perspectives. Solve challenging problems.

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Join the conversation

Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7.

Our team

NEED HELP?

We’re here to help, reach out to learn more about the event.

Ediz Cosar

Partnerships enquiries

Ashley Privitera

Speaker enquiries

Tom Brocklesby

Ticket enquiries