In this session multiple unique discussions are happening concurrently, find the table discussing your biggest pain point or opportunity and join the conversation. Every table will be hosted by an industry expert so come prepared to discuss, learn, network, and share. Discussion topics will include: 1. Back to Basics: Understanding the CSM Role—It's Not One Size Fits All- with Jenelle Friday 2. Leadership in customer success: Scaling and structuring your team for success - with Angela Kenner 3. Engaging key stakeholders and cross-functional collaboration - with Olivier Fiaty 4. Customer success metrics…Frameworks, tips and tricks for measuring impact - Jess Osborn 5. Navigating the CS Career Ladder: Strategies for Growth and Development - Elizabeth Blass 6. Mapping Customer Success to the Customer Journey - Gary Van Vrancken 7. Your CS scoreboard | Measuring amd incentivizing your CS organization - John Henwood 8. Delivering hyper-personalization at scale - Lane Hart 9. Best practices for effective implementation and customer onboarding 10. How to create seamless alignment between CS and Sales

Join us for an inspiring keynote session as we explore the intersection of Customer Success and Product Development and the powerful impact of integrating these concepts for enhanced collaboration and accelerated success. Discover how aligning Customer Success strategies with product development principles can drive innovation, improve customer experiences, and foster closer collaboration between cross-functional teams. Through real-world examples and practical insights, learn how to leverage agile methodologies, user feedback loops, and iterative approaches to optimize product-market fit and drive continuous improvement in customer satisfaction and retention. Whether you're a Customer Success leader, product manager, or involved in cross-functional collaboration, this keynote promises to provide valuable perspectives and actionable strategies to propel your organization towards greater success.