Angie is a leader of customer experience, specializing in the strategic delineation, execution, and evaluation of value within the digital landscape of mobility and data science products. With extensive experience establishing customer success departments from inception, Angie offers expertise in scaling digital customer experiences by establishing key performance indicators at every juncture of the circular customer journey, ensuring seamless alignment with technology ecosystems. Over the past decade, she has acquired professional certifications spanning behavioral sciences applied to customer experience, digital product management, development, transformation, and data sciences. Beyond her professional accomplishments, she offers insights as a speaker, with insights into the transformative potential of digital evolution through the lens of customer success and service. Committed to fostering talent within the industry, she actively mentors professionals and champions diversity and inclusion as a leader of women's and LGBTQ+ advocacy groups.