Briana Domignuez is the Vice President of Customer Success at Trace, responsible for customer success, onboarding, and support. With over 17 years of tenure in CX, operations, and CS, across industries (luxury bespoke/B2B & B2C SaaS), she has experience running both pre-formed and ground-up operations, managing strategic revenue initiatives, scaling departments, and building high performing success teams. Briana believes that human first leadership and customer adoption are critical to build and maintain any extraordinary organization.