Eddy is a passionate customer success leader with over 12 years of experience building and scaling global CS functions within B2B SaaS organizations. He has led teams across success, support, education, and professional services, serving a diverse customer base from Fortune 100 enterprises to fast-growing startups. Eddy has owned retention, renewals, and upsell opportunities through close collaboration with sales, while also engaging executive stakeholders across key departments. He brings a strategic, cross-functional approach to customer advocacy, product feedback, and go-to-market optimization.