04 September 2024 15:45 - 16:45
Hosted roundtable discussions
In this session multiple unique discussions are happening concurrently, find the table discussing your biggest pain point or opportunity and join the conversation. Every table will be hosted by an industry expert so come prepared to discuss, learn, network, and share.
Discussion topics will include:
1. Back to Basics: Understanding the CSM Role—It's Not One Size Fits All- with Jenelle Friday
2. Leadership in customer success: Scaling and structuring your team for success - with Angela Kenner
3. Engaging key stakeholders and cross-functional collaboration - with Olivier Fiaty
4. Customer success metrics…Frameworks, tips and tricks for measuring impact - Jess Osborn
5. Navigating the CS Career Ladder: Strategies for Growth and Development - Elizabeth Blass
6. Mapping Customer Success to the Customer Journey - Gary Van Vrancken
7. Your CS scoreboard | Measuring amd incentivizing your CS organization - John Henwood
8. Delivering hyper-personalization at scale - Lane Hart
9. Best practices for effective implementation and customer onboarding
10. How to create seamless alignment between CS and Sales
04 September 2024 17:15 - 17:20
Closing remarks
We round out a fantastic content-filled day with a few words from our emcee before heading into happy hour.
04 September 2024 09:00 - 09:15
Chairperson opening remarks
We begin Customer Success Festival San Francisco with an introduction from our chairperson and a short icebreaker so you can understand who else is in the room.
05 September 2024 09:00 - 09:15
Chairperson opening remarks
We begin with an introduction to day two by our chairperson.
05 September 2024 14:45 - 15:15
Emotional Intelligence: Self awareness is key to unlocking your own EQ
Join Jenelle Friday to dig into EQ. We'll delve into the exciting world of Emotional Intelligence (EQ) and explore why self-awareness is the foundation for unlocking your full potential. We'll uncover the power of understanding your emotions, motivations, and triggers.
You'll gain practical strategies to cultivate self-awareness and watch your EQ soar, leading to stronger relationships, improved decision-making, and finding the True You.
05 September 2024 15:15 - 15:20
Closing remarks: End of summit
Thanks for a great event. See you at the next one!