Jess has experience when it comes to passionately building and developing global teams that deliver exceptional business outcomes with a high degree of integrity. Furthermore, she has coached over 20 team members into leadership and cross-functional roles aligned to their career goals. And received numerous awards for company culture leadership as well as exceeding net and gross retention with multi-million dollar account portfolios of SaaS clients. When it comes to improving customer journeys, lifecycle management processes and product development with customer feedback and data Jess is an expert.