Name: Lindsey LeFaivre | Customer Success Festival | LOCATION
Start: 2024-09-04T07:00:00.000Z
End: 2024-09-05T07:00:00.000Z
Location: San Francisco Marriott Marquis

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Lindsey

LeFaivre

Director, Customer Success

AchieveIt

Lindsey has been with AchieveIt for over 5 years and has over 9 years of experience in Customer Success – specifically working in SaaS platforms and has assisted hundreds of clients in tracking their most important initiatives and grow their business. Prior to her time at AchieveIt she worked for a startup in Phoenix, AZ that focused on growing her clients’ customer base and increasing revenue. Lindsey received her bachelor's degree from Arizona State University and continues to take coursework on project management, strategic execution and change management including earning her Google Project Management Certification

04 September 2024 10:15 - 11:00

Panel: Scaling CS through an improved CS Operating Model

In this panel we’ll discuss how an improved CS operating model works to better align your team and enables scale through better process and tools. We’ll dive into evaluating your current model and how to determine that it’s not scalable, people resource to strategically fill gaps and offer services that elevate the customer experience and enable better retention, and using customer education to create capacity.