days :
: hours :
minutes
until early bird prices end
Agenda
at a glance
Agenda
at a glance
Explore where every interaction should go, human or AI agent. Learn how leading teams decide what to automate, what stays human, and how to get that split right as agentic support scales.
Human-AI task allocation
Product Marketing Manager
Move beyond scripted responses to deliver support that reads what a customer actually needs in the moment. Understand where that level of personalization builds loyalty and where it creates risk.
Intent personalization
Product Marketing Manager
Rethink how handoffs work when AI agents are handling more of first contact. Learn how to keep context intact at the point of escalation and make the transition invisible to the customer.
Agentic escalation
Product Marketing Manager
Use AI agents to spot and resolve issues before a customer has to raise them, reducing ticket volume and freeing your team to focus on the interactions that need a human touch.
Proactive agentic support
Product Marketing Manager
Understand how to put the right guardrails around AI agents making decisions without human sign-off, what to do when things go wrong, and how to maintain customer trust along the way.
Autonomous AI governance
Product Marketing Manager
Uncover how support teams are using AI to pull meaning from customer feedback at scale and feed it directly into service improvements, so insight drives change rather than sitting in a report.
AI-powered insights
Product Marketing Manager
Early bird tickets
are live and limited
We're bringing together the brightest minds in Customer Support for one day of dedicated AI advancement so you can:
- Design your AI-powered support playbook, including how to blend automation with human expertise to deliver faster resolutions and more meaningful customer interactions.
- Understand what's breaking when leading teams pressure test AI against real customer volume, and what they changed because of it.
- Benchmark your approach against industry leaders and uncover how top teams are rethinking support in an AI-first world.
- Leave with actionable frameworks ready to support team restructuring, agent upskilling, and AI implementation for proactive, predictive, and uniquely personalized support.