days :
: hours :
minutes
until ticket prices increase
Agenda
at a galnce
Prepare your support team to deliver high-quality, personalised, and consistently positive experience across all customer touchpoints.
Delivering high-quality support at scale
Product Marketing Manager
Harness the power of AI, bots and automation to streamline your support processes without compromising empathy and personalisation.
Leveraging AI & automation
Product Marketing Manager
Discover best practices for onboarding, continuous training, and maintaining high morale to reduce turnover among customer support staff.
Agent retention, training & development
Product Marketing Manager
Identifying and tracking the most meaningful metrics & KPIs to accurately gauge performance without creating pressure that compromises quality.
Customer-centricity
Product Marketing Manager
Equipping agents with training and techniques to handle high-stress interactions to maintain composure and effectiveness to preserve brand loyalty.
Escalation techniques
Product Marketing Manager
Capture customer insights from support interactions via an effective feedback loop to drive improvements in products and services.
Harness customer feedback
Product Marketing Manager
Full agenda
coming soon...
In the meantime, download our brochure to find out more.
Watch previous
event highlights...
Customer value methodology: Achieving outstanding CX through quantifiable projects and customer metrics
Romeo Leon, Vice President of Customer Success, GoodTime
Unlocking customer loyalty: Lessons from B2C to B2B
Kshama Swamy, Senior Vice President of Customer Experience & Operations, PAR Technology
From cost center to revenue driver: Leveraging AI to transform support
Mollie Holland, Vice President of Customer Experience, DevRev
Get your ticket
for the summit
We’re bringing together the brightest minds in customer support for two days of unrivaled networking, learning, and discussion so you can:
- Deliver high-quality support at scale with AI-enabled personalisation at every customer touchpoint.
- Accelerate ticket resolution with automation to improve customer satisfaction and reduce churn.
- Capture customer insights via support interactions to build an effective feedback loop to improve your product or service.