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Event starts in:
45

days :

22

: hours :

3

minutes

0

until early bird prices end

December 02, 2026
InterContinental London - The O2
1 Waterview Drive
London

Our
speakers

Meet the first speakers joining our lineup, stay tuned for more speaker releases coming soon.

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A snapshot of

our speakers...

Megan
Thomson
Customer Experience Leader
Amazon
George
Hazlewood
Director, Global Support
Acquia
Erika
Semtei
Vice President, Customer Support
Braze
Matthew
Bond
Director, Customer Support
Algolia
Stephane
Gonthier
Head of Global Support
Builder.io
Stefano
Virgili
Founding Global Head of Technical Support
ReadyOn
Daniel
Bunton
Director of Customer Operations
Lawhive
Marty
Kausas
Co-Founder & CEO
Pylon
Phil
Gillett
Head of Customer Operations
Zutec
Gareth
Way
Head of Support Engineering
Amazon
James
Skene
Global Director, Customer Support
Everstream Analytics
Gerald
Xavier
Head of Customer Experience and Operations
Setmore

Early bird tickets

are live and limited

We're bringing together the brightest minds in customer support for one day of dedicated AI advancement so you can:

- Design your AI-powered support playbook, including how to blend automation with human expertise to deliver faster resolutions and more meaningful customer interactions.

- Understand what's breaking when leading teams pressure-test AI against real customer volume, and what they changed because of it.

- Benchmark your approach against industry leaders and uncover how top teams are rethinking support in an AI-first world.

- Leave with actionable frameworks ready to support team restructuring, agent upskilling, and AI implementation for proactive, predictive, and uniquely personalised support.

London
December 2, 2026

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