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December 03 & 04, 2025
InterContinental - The O2
1 Waterview Drive
London

Our
speakers

Meet the first speakers joining our lineup, stay tuned for more speaker releases coming soon.

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A snapshot of

our speakers...

James
Hewitson
Head of Customer Support, UK
HSBC
Kristine
Marhilevica
Global Senior Director, Customer Support
Ardoq
Çağ
Onganer
Sr Director, Customer Support
Cloudflare
Doron
Pryluk
Chief Operating Officer
Quack AI
Ekaterina
Vaulina
Associate Director, Global Support
Semrush
Gabriel
Bienzobas Mauraza
Director of Customer Support, Featurespace
Visa
Stefano
Virgili
Manager, Technical Support
Zip
Rachel
Lemoine
Global Director, Customer Care and Support
Believe
Daniel
Bunton
Head of Customer Support
Cleo
Sergey
Kravchenko
Sr Director, Product Support - Europe
Sitecore
Stephane
Gonthier
Head of Global Support
Builder.io
Keiran
Rice
Head of Support, EMEA
Pigment
Jean
Crosbie
Director, Engineering, Customer Support & Launch
Workhuman
Simon
Rohrbach
Co-Founder & CEO
Plain
Erika
Semtei
Vice President, Customer Support
Braze
Gerald
Xavier
Head of Customer Experience and Operations
Setmore
Ronan
Corby
Former Senior Manager
Meta
Syd
Zahid
Director, Global head of Production Support, Customer Services
Thought Machine
Mark
Harrison
Chair & CEO of TribeCX
Matthew
Bond
Director, Customer Support
Algolia
Andreea
Ciurea
Director GTM Support Services - Europe
NTT Data

Get your ticket

for the summit

We’re bringing together the brightest minds in customer support for two days of unrivaled networking, learning, and discussion so you can:

- Deliver high-quality support at scale with AI-enabled personalisation at every customer touchpoint.

- Accelerate ticket resolution and increase customer satisfaction by developing a team of empowered first and second line support agents.

- Transform customer support touchpoints into actionable insights that drive smarter decisions across your entire organisation.

London
December 3 & 4, 2025

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