Sign In
Register

Request to partner

Register now

Event starts in:
39

days :

2

: hours :

26

minutes

24

until summit starts

December 02, 2026
InterContinental London - The O2
1 Waterview Drive
London

Our
speakers

Meet the first speakers joining our lineup, stay tuned for more speaker releases coming soon.

Sponsor

View agenda

Apply to speak

A snapshot of

our speakers...

Megan
Thomson
Customer Experience Leader
George
Hazlewood
Director, Global Support
Acquia
James
Hewitson
Head of Customer Support, UK
HSBC
Erika
Semtei
Vice President, Customer Support
Braze
Matthew
Bond
Director, Customer Support
Algolia
Stefano
Virgili
Founding Global Head of Technical Support
ReadyOn
Emily
Dowse
Head Of Support
Arbor Education
Daniel
Bunton
Director of Customer Operations
Lawhive
Marty
Kausas
Co-Founder & CEO
Pylon
Phil
Gillett
Head of Customer Operations
Zutec
James
Skene
Global Director, Customer Support
Everstream Analytics
Gerald
Xavier
Head of Customer Experience and Operations
Setmore

Get your ticket

for the summit

We're bringing together the brightest minds in customer support for one day of dedicated AI advancement so you can:

- Design your AI-powered support playbook, including how to blend automation with human expertise to deliver faster resolutions and more meaningful customer interactions.

- Understand what's breaking when leading teams pressure-test AI against real customer volume, and what they changed because of it.

- Benchmark your approach against industry leaders and uncover how top teams are rethinking support in an AI-first world.

- Leave with actionable frameworks ready to support team restructuring, agent upskilling, and AI implementation for proactive, predictive, and uniquely personalised support.

London
December 2, 2026

Get your ticket

Useful links

Contact us

Privacy

made with Acara

Join the conversation