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Event starts in:
68

days :

2

: hours :

7

minutes

14

until early bird prices end

December 03 & 04, 2025
InterContinental - The O2
1 Waterview Drive
London

Why
attend?

Collaborate with our community of support leaders to scale the impact of your program with AI-enabled straetgies and skills.

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Hear what past

attendees had to say...

Watch previous
event highlights...

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Customer value methodology: Achieving outstanding CX through quantifiable projects and customer metrics

Romeo Leon, Vice President of Customer Success, GoodTime

Unlocking customer loyalty: Lessons from B2C to B2B

Kshama Swamy, Senior Vice President of Customer Experience & Operations, PAR Technology

From cost center to revenue driver: Leveraging AI to transform support

Mollie Holland, Vice President of Customer Experience, DevRev

What our
attendees say...

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What you’ll get

out of the summit

  • Strengthen your AI strategy to stay up-to-date with frameworks that deliver unparalleled customer support to drive loyalty and retention.

  • Trade perspectives and form lasting relationships within our thriving global community of customer support, service, and customer experience leaders.

  • Transform your support team from a perceived cost center into a knowledge hub that drives loyalty, informs strategy, and accelerates growth.

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Build a community

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay rise

CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*

Co-located events in
London

Each summit has a unique agenda and speaker line-up. Invite your peers from product marketing, sales enablement and more to plug into tailored content throughout the day then meet up in our shared exhibition and networking space to swap insights and unlock company growth.

1 ticket, 4x the insights - that's right, you and your team will enjoy an access all areas experience - explore our co-located summits.

Dec 03 & 04, 2025
Customer Support Summit London

More info →

Dec 03 & 04, 2025
Product Marketing Summit London

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Dec 03 & 04, 2025
Sales Enablement Summit London

More info →

Dec 03 & 04, 2025
Revenue Operations Summit London

More info →

Dec 03 & 04, 2025
Product Operations Summit London

More info →

Dec 03 & 04, 2025
Product-Led Summit London

More info →

Dec 03 & 04, 2025
Customer Marketing Summit London

More info →

Our Stats

25+

Speakers

100+

Attendees

75%

Senior management

80+

Companies

December 03 & 04, 2025
InterContinental - The O2
London

Customer Support Summit

Agenda
at a glance

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See agenda

Testimonials
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Translate customer insights, satisfaction metrics, and operational efficiency into language that resonates with leadership, positioning support as a true growth driver rather than a cost centre.

Prove the strategic value of support

Product Marketing Manager

Explore how leading support teams integrate bots, automation, and human agents to achieve faster resolutions, greater accuracy, and more personalised customer experiences without sacrificing empathy or trust.

Master the blend of AI efficiency and human connection

Product Marketing Manager

Turn your support centre into a powerhouse for customer intelligence. Learn how to systematically capture, analyse, and share insights from support interactions to drive company-wide growth.

Harness customer feedback for high-impact cross-collaboration

Product Marketing Manager

Testimonials
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Identify and track the most meaningful metrics to accurately gauge customer satisfaction and unlock targeted improvements to your service.

Champion customer-centricity

Product Marketing Manager

Deliver exceptional experiences at scale by empowering customers to help themselves. Learn how to design and maintain a knowledge base customers prefer to use before opening a ticket.

Scale high-quality support with AI-augmented self-service solutions

Product Marketing Manager

Transform your support agents into trusted brand representatives. Discover best practices for training, retaining, and upskilling talent—including leveraging offshore teams—to deliver consistent experiences across every channel.

Train world-class brand ambassadors

Product Marketing Manager

December 03 & 04, 2025
InterContinental - The O2
London

Download

your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customisable convince the boss letter to accelerate your approval process.

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Join the
conversation

Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.

Join the community.

Got a question?

Speak to the team

Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.

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