days :
: hours :
minutes
until early bird prices end
Why
attend?
One day away from the inbox to get specific answers on AI agent escalation, governance, and how to turn customer feedback into action at scale.
Hear why attendees
love our summits...
Watch previous
event highlights...
Success through self-service: How generative AI is revolutionising customer support
Matthew Paupst, VP, Global Technical Support, Crestron Electronics
Hidden gems of customer support: Unlocking the untapped expertise of your support team
Sarah Sherwood, Vice President, Customer Success & Support, Typeform
Turning complaints into gold: Leveraging customer insights to improve products
Raymond Otero, Director, Global Customer Experience (GCX) - Strategic Programs, Microsoft
What our
attendees say...
What youāll get
out of the summit
- Gain clarity on where AI genuinely improves customer support and where human judgement is still essential in complex, uncertain or high stakes situations.
- Develop your action plan to seamlessly blend AI agents with a highly skilled human team to maximize customer satisfaction and ROI.
- Trade perspectives with fellow leaders on how escalation should work in AI-driven support environments and what happens when automated systems fail at scale.
Join the summit and discover how to...
Break the cycle
Step away from the daily grind and get a clear read on which autonomous support systems hold up against real ticket volume and which still operate like demos.
Collaborate
Trade notes with fellow support leaders on what's working as agentic AI takes on more of the frontline, and build connections that outlast the summit.
Earn a pay rise
CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*
Co-located events in
London
Connect with fellow leaders at our cross-functional London event, as your ticket includes access to all our co-located events. Invite your peers from across your org and customise your L&D day, picking the sessions that are right for you.
1 ticket, 4x the insights - that's right, you and your team will enjoy an access all areas experience - explore our co-located summits.
Agenda
at a glance
Explore where every interaction should go, human or AI agent. Learn how leading teams decide what to automate, what stays human, and how to get that split right as agentic support scales.
Human-AI task allocation
Product Marketing Manager
Move beyond scripted responses to deliver support that reads what a customer actually needs in the moment. Understand where that level of personalisation builds loyalty and where it creates risk.
Intent personalisation
Product Marketing Manager
Rethink how handoffs work when AI agents are handling more of first contact. Learn how to keep context intact at the point of escalation and make the transition invisible to the customer.
Agentic escalation
Product Marketing Manager
Use AI agents to spot and resolve issues before a customer has to raise them, reducing ticket volume and freeing your team to focus on the interactions that need a human touch.
Proactive agentic support
Product Marketing Manager
Understand how to put the right guardrails around AI agents making decisions without human sign-off, what to do when things go wrong, and how to maintain customer trust along the way.
Autonomous AI governance
Product Marketing Manager
Uncover how support teams are using AI to pull meaning from customer feedback at scale and feed it directly into service improvements, so insight drives change rather than sitting in a report.
AI-powered insights
Product Marketing Manager
Our Stats
15+
Speakers
100+
Attendees
75%
Senior management
80+
Companies
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Donāt worry, weāve done the hard work for you, use our customisable convince the boss letter to accelerate your approval process.
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conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
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Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.