days :
: hours :
minutes
until early bird prices end
Agenda
at a glance
Agenda
at a glance
Translate customer insights, satisfaction metrics, and operational efficiency into language that resonates with leadership, positioning support as a true growth driver rather than a cost centre.
Prove the strategic value of support
Product Marketing Manager
Explore how leading support teams integrate bots, automation, and human agents to achieve faster resolutions, greater accuracy, and more personalised customer experiences without sacrificing empathy or trust.
Master the AI + human blend
Product Marketing Manager
Turn your support centre into a powerhouse for customer intelligence. Learn how to systematically capture, analyse, and share insights from support interactions to drive company-wide growth.
Harness customer feedback for growth
Product Marketing Manager
Identify and track the most meaningful metrics to accurately gauge customer satisfaction and unlock targeted improvements to your service.
Champion customer-centricity
Product Marketing Manager
Deliver exceptional experiences at scale by empowering customers to help themselves. Learn how to design and maintain a knowledge base customers prefer to use before opening a ticket.
Build an AI-augmented knowledge base
Product Marketing Manager
Transform your support agents into trusted brand representatives. Discover best practices for training, retaining, and upskilling talent, including leveraging offshore teams, to deliver consistent experiences across every channel.
Drive customer loyalty
Product Marketing Manager
Get your ticket
for London 2026
We’re bringing together the brightest minds in customer support for two days of unrivaled networking, learning, and discussion so you can:
- Deliver high-quality support at scale with AI-enabled personalisation at every customer touchpoint.
- Accelerate ticket resolution and increase customer satisfaction by developing a team of empowered first and second line support agents.
- Transform customer support touchpoints into actionable insights that drive smarter decisions across your entire organisation.