Summit recap
Customer Success Festival
New York 2024
Early bird sale ongoing
Save $200
Until July 5, 2024
Watch previous
event highlights...
Success through self-service: How generative AI is revolutionising customer support
Matthew Paupst, VP, Global Technical Support, Crestron Electronics
Hidden gems of customer support: Unlocking the untapped expertise of your support team
Sarah Sherwood, Vice President, Customer Success & Support, Typeform
Turning complaints into gold: Leveraging customer insights to improve products
Raymond Otero, Director, Global Customer Experience (GCX) - Strategic Programs, Microsoft
Our Stats
25+
Speakers
100+
Attendees
75%
Senior management
80+
Companies
What our
attendees say...
Request your invite to the next summit
Discover other events from The Alliance and see opportunities to elevate your career.
“Fantastic format and opportunities to network and share best practices. Amazing people, I really enjoyed the event!"
Sr. Director, Customer Success, Microsoft
Attendee Testimonial
Agenda
at a glance
Translate customer insights, satisfaction metrics, and operational efficiency into language that resonates with leadership, positioning support as a true growth driver rather than a cost centre.
Prove the strategic value of support
Product Marketing Manager
Explore how leading support teams integrate bots, automation, and human agents to achieve faster resolutions, greater accuracy, and more personalised customer experiences without sacrificing empathy or trust.
Master the AI + human blend
Product Marketing Manager
Turn your support centre into a powerhouse for customer intelligence. Learn how to systematically capture, analyse, and share insights from support interactions to drive company-wide growth.
Harness customer feedback for growth
Product Marketing Manager
Identify and track the most meaningful metrics to accurately gauge customer satisfaction and unlock targeted improvements to your service.
Champion customer-centricity
Product Marketing Manager
Deliver exceptional experiences at scale by empowering customers to help themselves. Learn how to design and maintain a knowledge base customers prefer to use before opening a ticket.
Build an AI-augmented knowledge base
Product Marketing Manager
Transform your support agents into trusted brand representatives. Discover best practices for training, retaining, and upskilling talent, including leveraging offshore teams, to deliver consistent experiences across every channel.
Drive customer loyalty
Product Marketing Manager
Watch our past
summits while you wait
With a CSC Pro+ membership you get access to every session, from every summit, forever, plus a whole lot more.
A snapshot of
our speakers...
Download
your brochure
Get an in-depth breakdown of what you can expect from the summit, download your brochure today.
Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customisable convince the boss letter to accelerate your approval process.
Gallery of
last year's summit
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
Join the
conversation
Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities.
Join the community.
Got a question?
Speak to the team
Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.