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Alma
Iatan
Head of Enterprise Customer Success
Qualtrics
As the Head of Enterprise Customer Success, Alma is managing the UKI strategic accounts team (enterprise and public sector) at Qualtrics, a software development company focusing on helping its customers to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
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03 December 2025 13:45 - 14:30
Panel: Next-gen customer success with AI at the core
Join our expert panel where industry leaders discuss the transformative role of AI in customer success. Explore how automation can enhance engagement, streamline processes, and improve customer satisfaction. Perfect for customer success professionals, tech enthusiasts, and business leaders, this panel will provide valuable insights into leveraging AI to create smarter, more efficient customer engagement.