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Amit
Sinha
EMEA Leader, Customer Experience Engineering
Microsoft
Amit Sinha is EMEA Leader for Customer Experience Engineering at Microsoft, where he leads customer engineering across the region. He has held senior technology leadership roles spanning Azure Engineering, cloud transformation, AI, and private equity, including CTO and Senior Director positions. Previously with AWS and Accenture, Amit brings extensive experience helping organisations use cloud, AI and modern engineering to drive business transformation. He is also an Executive Fellow at the World Economic Forum and has served as Chair of the Forbes Technology Council Private Capital community. He is passionate about technology leadership, STEM and developing the next generation of engineering talent.
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02 December 2026 10:15 - 10:45
Voice AI in the contact center: Where it is actually ready for production
Join our highly interactive roundtable session, designed to foster deep-dive discussions on critical internal team management strategies for customer support leaders. This is your chance to gain actionable insights and expand your network, ensuring you leave with fresh perspectives on building, managing, and inspiring world-class support teams. Topics include: - Outsourcing for cost savings while maintaining team quality -Implementing agent incentives to boost team moral and ticket resolutions -Unifying global support with regional flexibility -Supporting agent career progression and internal talent mobility